Refund Policy

Food

We do everything we can to make sure the information about the products we sell is always as accurate as possible. However, because products are regularly improved, the product information, ingredients, nutritional guides and dietary or allergy advice may occasionally change. 

As a result, we recommend that you always read the label carefully before using or consuming any products. 

If you have any queries, or you’d like advice, please contact us at support@marksandspencerguernsey.com and we will do our best to help.

Clothing & Home 

Instore Returns

Our standard returns policy is 35 days. This applies to in-store purchases, except Sale items. You have 14 days to return Sale items unless otherwise stated; exclusions apply.

Please note we do not accept returns outside of the dates stated in our returns policy, above.

All returns should be made in their original condition – by this, we mean:

• Item (s) should be returned with all packaging/labels as well as a valid receipt.

• Item(s) should be in an unworn and unused condition

• Multi-pack items must all be returned together

• 3 for 2 items can be returned individually but will be refunded based on the promotional price paid

• If the original purchase contained a free item, this item must also be returned

• Items with hygiene seals must be returned with the seals intact (swimwear, underwear, duvets, etc)

• Beauty products must be returned with their tamper seals intact

Online Returns

We are currently not able to accept online order returns instore. These will need to be sent back via the post office.