Refund Policy
Food
We do everything we can to make sure the information about the products we sell is always as accurate as possible. However, because products are regularly improved, the product information, ingredients, nutritional guides and dietary or allergy advice may occasionally change.
As a result, we recommend that you always read the label carefully before using or consuming any products.
If you have any queries, or you’d like advice, please contact us at support@marksandspencerguernsey.com and we will do our best to help.
Clothing & Home
Online and Instore Returns
Our standard returns policy is 35 days. This applies to both online and in-store purchases, except Sale items. You have 14 days to return Sale items unless otherwise stated; exclusions apply.
Please note we do not accept returns outside of the dates stated in our returns policy, above.
Clothing or Homeware items bought can only be returned at our clothing and home store. All on-line purchases can be returned to the Clothing and Home store to be returned to M&S.Com who will refund your purchases.
On-line purchases will NOT be refunded in store.
Please make sure you have your order number to hand as proof of purchase and for us to be able to process the return.
All returns should be made in their original condition – by this, we mean:
- Item (s) should be returned with all packaging/labels as well as a valid receipt.
- Item(s) should be in an unworn and unused condition
- Multi-pack items must all be returned together
- 3 for 2 items can be returned individually but will be refunded based on the promotional price paid
- If the original purchase contained a free item, this item must also be returned
- Items with hygiene seals must be returned with the seals intact (swimwear, underwear, duvets, etc)
- Beauty products must be returned with their tamper seals intact
Our teams will assess each return based on the above criteria before refunding you. Returns that are incomplete, unsaleable or do not meet these conditions may be rejected.