Refund Policy

We do everything we can to make sure the information about the products we sell is always as accurate as possible on this website. However, because products are regularly improved, the product information, ingredients, nutritional guides and dietary or allergy advice may occasionally change. As a result, we recommend that you always read the label carefully before using or consuming any products.

If you have any queries, or you'd like advice, please contact us at and we will do our best to help.

M&S Guernsey take customer service very seriously and if you are not happy with an item you have purchased from our online store, please return it to your nearest store or contact us as soon as possible via phone or email and we will be happy to offer a refund/credit note or replacement product for you. Please make sure you have your order details to hand as proof of purchase.

Our team do their very best to choose only the freshest products with the longest expiry dates for you. If you’re not happy with the products we’ve selected or delivered, please get in touch via phone or email and we will offer a replacement or refund/credit note.

In the event of a product not being available, we will try to provide a suitable replacement for you. We will let you know if we have to do this for your order. If you do not wish to receive an alternative we will refund the cost of the item(s). If the product is lower in price, we will refund the difference. If the alternative product is higher in price we will notify you of this and may take payment for the difference over the phone.